1) Where can I buy your cookies?
Due to increased holiday orders and staffing difficulties, we are no longer offering retail sales at The Potpourri House. We are doing a few POP UP sales and will post those on Facebook and here on the website when they are scheduled.
2) How much notice do you need on an order?
Each order is unique and different products require certain amounts of time to prepare. Please review the order form you are using to check the turnaround time required for that product. Feel free to email or call to confirm our availability.
3) What do you charge?
The pricing is going to vary depending on the details of what you need. The price will automatically populate as you make your selections on the online forms. If you are needing more cookies than the order forms allow, please email or call us for a quote.
4) Are there discounts for large orders?
Yes, you will notice that some products have bulk pricing at the top of the order form. Please feel free to contact us to discuss how we can help you order more than what our online forms allow.
5) How do I get my order?
Orders are scheduled for pick up at The Potpourri House in Tyler, Texas Mon - Sat 11 am - 5:30 pm. During the check out process, you will select the date / time you'd like to get your order. We also offer local delivery within the city limit of Tyler, Texas.
6) Do you ship?
We ship orders of $40 or more with 2nd Day Air UPS on Monday, Tuesday and Wednesday. We currently only ship within the state of Texas from October to April. Orders received after 12 pm will be processed the next day. Please check each product's turnaround time for an estimate of when orders will be shipped. You will receive an emailed confirmation of when it is shipped with tracking information.
7) What is your return policy?
Due to the nature of our products, food items can't be returned once delivered or picked up. You will see instructions and more policies at the bottom of each order form.
NEED MORE HELP?
Give us a call or text (903) 216-2226 or email us at firstname.lastname@example.org.
Thank you so much for visiting and I hope you find something you like. In 2015, I began my journey with hand decorating cookies. After Joan Hallmark did her "Proud of East Texas" about it, my new side-hustle developed into a full-time business. I was honored to work with Kool Kakes by Dylan in the summer of 2016 and he convinced me to start doing cookie decorating workshops - the rest is history! Over the years, I have been so blessed to have a studio in Whitehouse and a storefront in South Tyler and I am so very grateful for those opportunities. I am now operating in a private kitchen which gives this busy single mom more flexibility and less stress. All of my orders are picked up at The Potpourri House, delivered or shipped. If you need help in any way or just have a question, please feel free to reach out!